Flower Delivery FAQ — Dubai & UAE

Our flowers are sourced from the finest farms in South America, Holland, France, Italy, and Ethiopia and carry our freshness guarantee.

Before every delivery, we send you a video of your actual arrangement so you can see exactly what's on its way. Fresh flowers, hand-delivered by a local florist.

We'll contact you before making any changes so you can approve an alternative.

Yes we do. Email us at events@flowers.ae for inquiries

We aim to match every arrangement to the photo as closely as possible. All images on our website are handcrafted by our own florists using a standard stem count per arrangement. If a specific flower isn't available, we'll replace it with a comparable alternative of equal value and contact you before making any changes. Once your order is ready, we'll send you a short video via WhatsApp or email for your approval before delivery.

Same-day delivery is available for orders placed before 22:00 for most major urban areas across the UAE. If you're ordering after 22:00, contact us and we'll advise on available options.

At checkout, select your emirate to see the time slots available in your area. For Dubai, current options are:

• 8:00 AM – 5:00 PM
• 12:00 PM – 9:00 PM
• 3:00 PM – Midnight
• 60-Minute Delivery (75 AED) — select areas
• Exact Time Delivery (50 AED) — select areas

Yes. We deliver to Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Al Ain with free delivery on orders over 245 AED. Delivery to Fujairah, Dibba, Khorfakkan, Kalba, Hatta, and Eastern/Western regions carries a 250 AED delivery fee (minimum order 245 AED).

365 days a year, 8:00 AM to Midnight.

We will call the recipient and ask if we can redirect to where they are, or leave it with someone they know that are present or in the vicinity. If we cannot reach the recipient, we will call the sender and ask for another contact number, or to redeliver the order at a later time.

For deliveries in Ireland, we recommend our sister brand Flowers.ie.

Contact us by phone or online and we'll do our best to accommodate you.

Choose your flowers, select a delivery date and time slot, enter the recipient's details, add a personalised message if you'd like, and complete payment. The full process takes just a few minutes.

Yes. At checkout, select Today, Tomorrow, or use the Full Calendar to choose any upcoming date.

Yes — there's a message field at checkout. All languages are supported.

Sure you can, just note that you don’t want your information to be disclosed in the instructions section upon check out. We don’t give out the name or details of the order without the customer’s consent. We keep your information confidential.

If you are experiencing problems whilst placing your order then please do not hesitate to contact us either by:

Telephone: +971 4 718 1991
WhatsApp: +971 58 508 4661
Or by email: customer.service@flowers.ae

Yes. At checkout, choose to receive order updates by email or WhatsApp — whichever you prefer.

We only print what’s written exactly on the card, so in order for the recipient to know who it is from, you can include your name in the card message.

We accept Credit/Debit card (Visa, Mastercard, JCB, Diners Club), PayPal, Apple Pay, Google Pay, Tabby (pay later), and Tamara (monthly instalments, Sharia compliant). All transactions are secure and encrypted.

No, we don’t. We consider all orders as a gift so we don’t include price tags or receipts when we send it, unless you request us to send you a copy of it.

Contact us within 24 hours of delivery and we'll make it right. Reach us by phone at +971-4-7181991, by email, or via WhatsApp.
WhatsApp Number:+971 58 508 4661