Flowers.ae Terms and Conditions

1.1 All products as depicted on this Flowers.ae Website (as may be varied from time to time) are available almost everywhere in the UAE, or as otherwise directed.
1.2 Certain flower and plant products may be delivered in bud to ensure longer life.
1.3 Some flower and plant products may be harmful or poisonous (lilies can be extremely
toxic to cats). If you require further information before submitting an order please contact Customer Care using the contact details in section 7.
1.4 All products are subject to availability. Where a particular flower, colour, container or other component is unavailable, Flowers.ae may substitute it with an item of similar style, quality and value. Where the proposed substitution would materially change the overall character or value of the arrangement, we will make reasonable efforts to contact the customer before proceeding.
1.5 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 7 days after the intended delivery date.
1.6 Products are delivered on the date you select at checkout during business hours, unless another service is selected.
1.7 We guarantee the freshness of your flowers for 7 days from the date of
delivery/collection.
1.8 Food items may contain allergens. Please see specific product pages for allergen information.

3.1 Prices listed within the Flowers.ae Service are valid for a maximum of 14 days of placing an order.
3.2 Prices include VAT for deliveries made in the UAE.
3.3 Please note that from time to time, product and delivery prices on Flowers.ae (or a subdomain of) may vary to those offered in a Flowers.ae Florist or via the telephone ordering line.
3.4 Product prices are subject to change without notice.

4.1 You will be given clear instructions to navigate the order process and will be required to provide us with your complete personal details, together with those of the intended recipient and all necessary payment details.
4.2 We accept payment by most major credit and/or debit cards, other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time.
4.3 By clicking on the 'Pay Now' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Flowers.ae Website.
4.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.
4.5 We cannot accept orders from customers under the age of sixteen (16) years.

5.1. To avoid problems or delays with delivery, please ensure that you have included the full address details of the intended recipient and telephone number, together with your daytime contact telephone number or email address so that in the event of any delivery problems being encountered Flowers.ae, or an Flowers.ae florist, may contact you and or the recipient to confirm delivery details to enable delivery to be made.
5.2 Whilst we will use all reasonable endeavours to deliver your order on the requested delivery date or within the stated delivery period, delivery will be carried out by the Flowers.ae delivery team. In exceptional circumstances, delivery may not be possible within the requested timeframe. Where possible, we will notify you in advance and either make alternative delivery arrangements or reimburse your payment in full in accordance with Clause 1.5.
5.3 Please be advised that some deliveries can not be delivered to rooms in hospitals and hotels and will be left with reception at these location, please contact Customer Service for further information using the contact details set out in Section 7.
5.4 Please be aware that the carrier will deliver the goods to the address provided in good faith and we cannot accept responsibility if the intended recipient is no longer at that address and the receiver refuses or fails to return the items(s).
5.5 Please note that where the carrier is unable to find someone to accept delivery, or unable to leave the delivery in a secure location, they will return the arrangement to Flowers.ae and attempt delivery in a later delivery slot.
5.6 Before placing your order, please review the delivery areas, available delivery services, applicable charges and current order cut-off times displayed on our website and at checkout. Delivery cut-off times vary by location and delivery service. Express and 60-Minute Delivery services may have different cut-off times from our standard same-day delivery service.
5.7 Timed delivery services may be withdrawn without notice during busy periods.
5.8 Delivery cut-offs may vary without notice during busy periods.
5.9 We shall not be liable for any failure to perform in our obligations where such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

Delivery availability, delivery windows and order cut-off times vary depending on the recipient's location and the delivery service selected.

Standard same-day delivery, 60-Minute Delivery and other timed or express delivery services operate independently and may have different order cut-off times.

All delivery services are subject to availability and delivery capacity. Services, delivery windows and cut-off times may be amended or withdrawn during busy periods without prior notice.

Delivery charges may vary depending on the destination and service selected. Any applicable delivery charge will be displayed before the order is completed.

If you request delivery to Fujairah, Hatta, Khorfakkan, Dibba or the Western Region, which are not normally covered by Flowers.ae standard delivery services, additional 250aed delivery charges may apply. You will be advised of any additional charges as soon as possible after we receive your order.

For the most up-to-date delivery options, cut-off times and charges, please refer to our Delivery FAQ and the options displayed at checkout.

6.1 If for any reason you wish to change or cancel your order, subject to clause 6.2, please contact us via email: customer.service@Flowers.ae and provide the following information: Order number(s) Name of customer(s) Billing address of the customer(s) Name of recipient(s) Please give 48 hours' notice before the requested delivery date.
Returns Policy
6.2 We regret that you may not cancel or return an order for: (i) perishable goods once your order has been dispatched; or (ii) customized goods if, at the time you seek to cancel, the customization process has begun. This does not affect your rights under applicable UAE law where goods are defective, damaged, incomplete, materially different from their description, or otherwise not supplied in accordance with the order.
6.3 Due to the perishable nature of flowers, Flowers.ae cannot accept the return of flowers once dispatched, except where required under applicable UAE law. In the event that non-flower items are eligible for return, these should be returned to the premises of Flowers.ae, Villa 11 Al Athar Street, Jumeirah 3, Dubai, UAE. The package should clearly indicate your order number.
6.4 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.

7.1 In the event that you are not satisfied with the Flowers.ae Service, any complaint should be addressed to us in the first instance through any of the following channels:

By email: customer.service@Flowers.ae
By telephone: +971-4-7181991
By WhatsApp: +971585084661

7.2 Customer Care is available from 8am until 12 midnight, 7 days a week.
7.3 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we recommend that you make any complaint as soon as possible and, where practicable, within 1 working day of the date of delivery or intended delivery of your purchase. This recommended reporting period does not affect any mandatory consumer rights or remedies available to you under applicable UAE law.
7.4 In the event of any complaint regarding the product or service, please contact us using any of the methods set out in clause 7.1. We will review the complaint and do all that we reasonably can to resolve the matter promptly and fairly.

Depending on the circumstances, our usual remedies may include providing a replacement arrangement or a voucher for the full amount paid. Where appropriate, and where required by applicable UAE law, we may instead provide a refund or another remedy available under applicable law.

Please provide your order number and a telephone number on which we can contact you, together with any relevant details or photographs that may assist us in assessing your complaint.

7.5 Refunds Policy

Where we agree that a refund is due, or where a refund is required under applicable UAE law, the refund will normally be made to the original payment method used for the order. Flowers.ae will process the refund promptly following approval. The time taken for the refunded amount to appear in your account may vary depending on your card issuer, bank or payment provider, and any delay in receiving the funds should be raised with the relevant card issuer, bank or payment provider.

Nothing in this Complaints Policy or Refunds Policy is intended to limit or exclude any consumer rights or remedies that cannot lawfully be excluded under applicable UAE law.

9.1 Whilst we agree to use all reasonable endeavours to ensure that the Flowers.ae Website and/or the Flowers.ae Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Flowers.ae Website and/or the Flowers.ae Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Flowers.ae Website and/or the Flowers.ae Service impossible or impractical.
9.2 We accept liability for death or personal injury arising from our negligence.
9.3 Subject to clause 9.2 our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your order with us shall be limited to a multiple of 5 times the price you have paid for the products supplied.
9.4 Subject to clauses 9.2 and 9.3 above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Flowers.ae Website and/or the Flowers.ae Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these terms and conditions affects or will affect your or the recipient's statutory
rights in relation to the quality, fitness or description of the products supplied.
9.5 Subject to clause 1.5 above we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control. 9.6 Flowers.ae understands that it is under a legal duty to supply goods that are in accordance with the contract.

10.1 Flowers.ae promotional codes (also referred to as 'voucher codes') can be used against purchases made on Flowers.ae for delivery to the UAE.
10.2 Promotional codes must be entered in the relevant section of the order process on Flowers.ae. We are unable to apply a promotional code to orders already placed.
10.3 Promotional codes are usually restricted to one use per customer and should not be passed on to additional recipients.
10.4 Promotional codes may also be set to a maximum number of redemptions - if we are not able to accept the promotional code you have entered it will be because the code has expired or the maximum redemption level for the promotion has been met. We will advise you accordingly in the order process and the discount will not be applied.
10.5 Selected promotional codes may be restricted for use against specified products - where possible, details of any restrictions will be communicated at the point where we promote the promotional code to you.
10.6 Promotional codes cannot be exchanged for a cash alternative or used in conjunction with any other promotions.
10.7 Where the promotional code entitles you to a percentage discount, the discount will not be applied to the delivery charge.
10.8 Promotional codes may be withdrawn, or suspended without notice for any reason. We will advise you within the order process if we cannot accept the promotional code you have entered.
10.9 Changes to these terms of use may be made at any time.
10.10 Flowers.ae promotional codes are not valid when purchasing Flowers.ae Gift Cards but can be used in conjunction with an Flowers.ae Gift Card to make a purchase on www.Flowers.ae

11.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Flowers.ae Website and/or the Flowers.ae Service from time to time. We will post any changes on the Flowers.ae Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Flowers.ae Service or Flowers.ae Website. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
11.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Flowers.ae Website and/or the Flowers.ae Service for any reason at any time.
11.3 These terms and conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Flowers.ae Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these terms and conditions shall prevail. If any of these terms and conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
11.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these terms and conditions and as stated in our Privacy Policy.
11.5 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
11.6 Your purchase will be deemed to have occurred in the UAE. These terms and
conditions shall be governed by and construed in accordance with the Laws of the UAE and the parties agree to submit to the exclusive jurisdiction of the courts of the UAE.

12.1 All other rights, including copyright, in this Flowers.ae Website are owned by
Flowers.ae. Any use of this Flowers.ae Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Flowers.ae. You may not modify, distribute or repost something on this Flowers.ae Website for any purpose.
12.2 The word mark 'Flowers.ae' is a registered trade mark owned by Flowers.ae. Any use of the 'Flowers.ae' trade mark should be accompanied by an acknowledgement that the word is a registered trade mark of Flowers.ae.

13.1 The Flowers.ae 'My Account' service (also referred to as the 'Service' hereafter) is provided as a complimentary feature by Flowers.ae ('Flowers.ae') for your personal use subject to these terms and conditions. To provide the Service, we will hold certain personal information. Except to the extent that we are required or permitted by law, any personal information that we collect will be used solely to provide the Service.
13.2 To register with the Service you must be eighteen years of age or over.
13.3 When you register with the Service you will be required to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately. Should you forget your password, please use the password reminder service (this option can be found adjacent to the My Account login box).
13.4 If Flowers.ae has reason to believe that there is likely to be a breach of security or misuse of the Service or site, we may require you to change your password, or may suspend use of the Service.
13.5 You must ensure that the details you provide on registration or at any time are correct and complete.
13.6 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. You can update the details you have given us at any time by going to the 'About Me' Personal Profile section of My Account. This will ensure that the Service we provide is accurate and up to date.
13.7 Use of the Service is intended to assist with purchases to be made via the Flowers.ae Website. The Service must not be used for the following purposes: Disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material. Gaining unauthorised access to other computer systems. Interfering with any other person's use or enjoyment of the Flowers.ae Website.
13.8 Flowers.ae reserves the right to refuse to post material on the Flowers.ae Website or to remove material already posted.
13.9 Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, we cannot be held responsible for non-delivery of
these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.
13.10 Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.
13.11 These terms and conditions operate in conjunction with general Terms & Conditions
of the Flowers.ae Website governing overall use and order placement. We are committed to protecting your privacy; further information is contained within our Privacy Policy.
13.12 We have obligations in relation to your personal information under applicable UAE data protection laws, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data. Certain information you provide may constitute sensitive personal data under applicable law. By registering for the Service and providing your details, you acknowledge that we may process your personal information in accordance with our Privacy Policy and applicable UAE law. Where you provide personal information about another person, for example their date of birth, address or contact details, you confirm that you are authorized to provide that information for the purposes for which it is supplied.

FLOWERS AE LLC, trading as Flowers.ae
Trade License No. 717316
VAT Registration No. 100391300900003
Email: customer.service@flowers.ae
Telephone: +971 4 718 1991